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Privacy Policy

Your privacy is important to us. At least the following basic principles are considered at Garex:

  •  We do not require personal information from users unless we really need them.

  • We do not share personal information with anyone except in response to the law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence, or in the case of the protection of Garex's rights.

  •  We do not store personal information on our servers unless it is necessary for the free operating of the Smart City App.


If you have questions or requests about deleting or editing your personal information, please contact our support team at [email protected]

Online operation

Like most websites, Garex might collect information that is usually available to web browsers and servers, such as the type of browser, language setting, the reference site, and the date and time of each request for the visitor. The purpose of collecting data that does not relate to a specific person is to gain insight into how visitors or users use the website. Garex may occasionally publish non-personally identifiable information, such as the publication of a report on the trends in the use of the website and the Smart City application.

Garex might also collect personal identification data, such as Internet Protocol (IP) addresses of registered users and users leaving comments on the Smart City App.

Data is stored on the cloud and therefore possibility exists that data will be transmitted to servers abroad, even outside the territory of the European Union.

Collection of personal information

With some Smart City application users, Garex can interact and operate with certain personal information. The amount and type of information that Garex needs depend on the nature of the interaction. For example, visitors who sign up for a Smart City application might be asked to provide a username and an email address. Those who perform transactions with Garex (e.g., by setting up an account) are required to provide additional information, if necessary - including the personal information needed to process those set upas. In any case, Garex collects such information only during the time of interaction and to the extent necessary to meet the purpose of the user's interaction with Garex. 


Garex can collect the behaviour of the statistics of users and visitors on the application. Garex may publicly display this information or transmit it to others. However, Garex will not disclose personal information in any other way than those described herein.

Protection of specific personal

Garex may disclose personal identification and personal information only to its employees, subcontractors, and contract partners who (i) must acknowledge this information to process them within employment agreement with Garex or to perform operations in relation to the Smart City application on behalf of Garex. They are bound by the contract not to disclose any personal information to others. Some of these employees, contractors and contract partners may be located outside your home country. By using the Smart City application and/or website you agree to such data location.


Garex will not rent or sell personal information is contrary to this Privacy policy.

Garex may disclose personal identification information and personal information without a contractual basis solely based on a warrant or other formal request or where Garex believes in good faith that disclosure is reasonably necessary for the protection of the property or rights of Garex, third parties or the public.

If you provided your email address in the registration process, you agree that Garex may periodically send you emails about updates, renewals and developments related to the Smart City application or Garex. In case of submitted requests or questions regarding the Smart City application (for example, via email to our support service), we reserve the right to post your question without any personal information on our official communications channels. In this way, we help you clarify your questions for other users.

Garex takes all measures reasonably needed to protect against unauthorized access, use, alteration, or destruction of personal information.


A cookie is a small file that is stored on your computer upon your visit to a website. Cookies contain various information that the website reads when you visit the website again. It is used by most modern websites. The cookies themselves are not harmful, they do not contain viruses or some other malicious software code. They can be used for a variety of purposes, for sessions (for example, logging), for shopping carts in the online store, to display various advanced content on a website (e.g., maps, video), to manage page visit statistics to support plug-ins for social networking sites.

Garex might use cookies to help to identify and track visitors and their use of website and software and their access settings. Visitors and users who do not want to have cookies stored on their devices should configure their browsers to decline cookies before using the webpage and Smart City application, whilst some functionality of the Smart City application and software may not work correctly without the help of cookies.

Transfer of the personal information

In the event of changes in the ownership structure of Garex, either because of the selling or insolvency procedure, the user hereby agrees to transfer personal information to the new owner without express explicit consent. Personal information shall be processed and used by the new owner for the same purpose and under the same conditions as provided in the terms of use and privacy policy.

Amendments to the Privacy Policy

Although most of the changes are minimal, Garex may periodically amend this Privacy policy at its sole discretion. The amendment is valid upon publication on the website. Garex encourages users to frequently check the page on changes to the Privacy policy. If you have a Smart City user account, you also need to monitor the control panel, where you receive alerts about these changes. Your use of our website will be deemed as your consent to the changes after any amendment to this Privacy Policy.

Your consent

By using the Smart City application and all related services, you agree to the Terms of use and Privacy Policy.

Ptuj, November 2021
Ovčar Nikola, CTO

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